Callshop Services
Two Solutions - Multiple Options
Active SoftSwitch offers a choice of two Callshop solutions. Free with either of the Enterprise or Ultimate Service Plans, is Porta One's original VoIP-based Callshop solution. This is attractive to customers for its low cost of entry (no need for significant additional investment) and Internet Café/Callshop owners can offer users prepaid and/or post-paid calling, as well as issue their own calling cards. This is described below.
In addition to this Active SoftSwitch is launching a richly featured Advanced Callshop App which is described in the Apps section.
Who is Callshop for?
The Free (Porta) Version is suitable for;
♦ Callshops currently working with old circuit switch technologies who are aiming to reduce their costs and upgrade their systems,
♦ Internet cafés looking to increase their range of services and bring in more customers
♦ International universities where students frequently call home/abroad
♦ ITSPs/carriers interested in providing outsourced/hosted services for Internet Cafes/Callshops
Interface Features:
♦ Fully customisable layout (using CSS files under customers template folder)
♦ Block / Unlock Booths
♦ Override credit limit for the booths
♦ Reset credit limit to default after payment
♦ Default credit can be defined per call shop
♦ Brand footer per shop
♦ View include:
Active calls - CLD - Destination - Duration - Balance - Credit limit - Total calls - Call history (CDR) - CLD - Country - City - Date - Time - Duration - Call Cost - Total Cost.
User Types
There are two types of users that can access this module.
1 Reseller Login - Reseller access for owners - Can select which shop to operate - Can access to regular customer functionality provided below
2 Customer Login - CallShop owner/staff can - View Booths - View Current Destination - View Current Destination Country - View Booth Balance - View Booth Credit Limit - View Total Calls so far - View Current Call Duration - View Booth CDRs from the session start time for that booth -View call history for current customer - Print receipt - Manage Booths - Start - Stop - Pay - Edit credit limit
Operation Modes
There are 4 operational modes
1 Idle - Booth (Account) is blocked - Credit limit can be modified - Next Mode is In Use Background colour is set by “Idle” class from CallShop.css
2 In Use - Booth (Account) is unblocked - Credit limit is set to the value entered in previous mode - CDR button is available - CDR Records will only contain data from the time booth is unlocked - CDR will only show the calls that are completed. If there is an on-going call, this will not be included in the CDR - Background colour is set by “InUse” class from CallShop.CSS - The customer can make calls as long as credit limit is not reached.
3 In Call - This is a special mode that applies to In Use. If there is an active call, the background will change - Background colour is set by “ActiveCall” class from CallShop.css CDR is enabled.
4 Payment Pending - The booth is blocked - Current balance is displayed - CDR is enabled- CDR shows all calls made once the booth was activated - Receipt can be printed.
How does it work?
The main revenue stream for Internet Café/Callshop owners comes from calls generated in phone booths or via clients installed on PCs. Here is a step-by-step scenario:
♦ An Internet Café/Callshop customer enters a phone booth and places a call by dialling the destination number directly.
♦ Alternatively, the call can be placed using a softphone client installed on a PC.
♦ Identifies the phone booth, keeps track of call details, and calculate the corresponding call charges. The software is monitored by the operator via a PC.
♦ Upon call completion, the operator presents the caller with a bill for the call(s) he/she has made, according to the rates for each country called.
Key Features
PortaOne’s VoIP-based Internet Café/Callshop solution includes (but is not limited to) the following main features:
♦ An unlimited number of Callshops may be operated using a single installation (Callshop chain model)
♦ Call rates are flexible, and are predefined in the billing software (PortaBilling100) by the Internet Cafe/Callshop owner
♦ Compatibility with most existing VoIP carriers (H323 or SIP)
♦ Instant generation of CDRs per phone booth
♦ Instant invoice generation per phone booth/call
♦ Analysis tools and report generation by period, traffic/charges, VOIP carrier, destination country/city, revenues, and profitability
♦ Fully compliant with the Visa security standard
