Extensions Summary

Extension summary will list all available extension and their registration status

The module will also highlight extensions that are on a call, similar to BLF. This module is commonly used as a part of secretarial console or wallboard.

Phone book

Phone book allows customers to save numbers

Phone book allows customers to save their common contacts and set speed dialling to these contacts' numbers. If Web Callback is enabled, clicking on the number of the contacts will trigger a Callback

Voice Recording

Voice Recording

Using Voice Recording module, customers can enable disable voice recording per SIP Account for different type 

Web Callback

Web Callback enables several features on the website

1. When Web Callback is enabled, widgets like Phonebook, Extension Management gain access to "click to call" feature. When a destination number is clicked in these widgets, the module will call the specified account or number first, and then will call the destination. A customer with higher privileges can trigger from any of the SIP accounts while an extension owner can only trigger a Callback from their own account.

2. Web Callback widget also provides the site owner with the ability to give "Call Me now" feature to their customer's own websites. A customer can generate the code they need to insert to their own website which allows their customers or prospects to trigger a "call me now" request.

3. Web Callback also comes with an API that can be used in 3rd party applications such as Cloud Softphone.

Virtual Numbers Management

Managing your Virtual Numbers

Customers can list and manage the forwarding of their existing DID numbers in this module.

Call Processing

Call Processing allows customers to set advance rules

Set advance rules on the behaviour of their account for specific time periods filtered by caller and/or destination dialled. As an example, a customer can force the incoming calls from USA to be forwarded instantly, instead of ringing first their SIP device, during specific hours/days.

Call Forward

Call forwarding module allows customers to setup follow me scenarios for their accounts

Destination fields are prepopulated with nicely organised groups such as other SIP Accounts of the customer, Fax accounts, IVR Accounts, Hunt Groups etc. to make forwarding a simple process. Each destination in the follow me list can be dragged and dropped to the required order. Destinations can ring on specific order or simultaneously. Customer can also define Active period for each destination.

Recent Calls

Recent calls module displays calls made and received during that working day.

The rates for these calls can be displayed or hidden from the customer or account. Customers can also easily block a caller from this interface or add the number to the company phone book.

Hunt group Configuration

Using Hunt group module, customers can create hunt groups with a simple drag and drop

They can set extension ring order as well as utilise ring sequences such as Simultaneous ringing and Least used extension ringing.

Call Reports Table

Call Average Reports

Call Reports Table displaying an average call statistics of the whole company and individuals too and can be viewed at a go. With this app, one is able to monitor call stats much more closely. This widget scales up nicely to populate a wallboard.

Set CLI

Customer can select one of his existing DIDs or his mobile number as his CLI.

Customer can select one of his existing DIDs or his mobile number as his CLI. As an admin, you can force the customer to verify his mobile number with an SMS verification code before allowing the customer to use his mobile number as his CLI for his SIP Account.

Virtual Numbers Purchasing

Customers can buy DIDs through this module. An Admin can sell DIDs from the Porta inventory or through one of their DID Supplier.

If a DID is not in stock but a price is present, the system will automatically purchase the DID from a 3rd party vendor. When customer cancels the DID, this number will be terminated from the vendor to avoid further cost to the business.

Gold and silver algorithms can be defined to charge premium setup fee for these numbers.

Manage IVR (Auto Attendant)

Active SoftSwitch IVR Module allows the customer to customise their IVR

the customer can customise their IVR by;

1. Creating new Menus
2. Creating new Call Queues
3. Forwarding caller to other menus, queues, hunt groups, extensions, voicemails, IVRs, Fax Accounts.
4. Uploading voice prompts for
a. IVR Introduction (cannot be interrupted)
b. Initial Menu
c. In-Active IVR Announcement
d. Post menu selection Announcement
5. Set Active periods for IVR Menus
6. Set Action for incoming fax

Call Reports Chart

Call Report Comparison

Call Reports Chart compares statistics of selected account in a PIE chart. This widget is generally used in wallboards.

Extensions Management

Manage various Extentions

Extension management allows customers to create new or edit existing extensions by using the SIP Accounts they have purchased. 

Buy Accounts Widget

Good news! ICC Partners can now set up Volume Discount Rates within the “Add SIP Accounts” widget, used by their customers for purchasing new or extra SIP Accounts. Before today’s update, Partners could not set up more than one subscription plan in the widget. So for example all Centrex lines would be the same price. Now they can set volume related subscription plans for their customers.

For example, a Partner may wish to sell Centrex lines using two or more rate bands like this: 

1-5 accounts = £5.99 per account.
6-10 accounts = £4.99 per account. 
11 and above = £3.99 per account.

Now an existing customer wishing to purchase SIP accounts from one of our Partners - perhaps for an extra Centrex line, fax line or Voicemail Account - can take advantage of any volume discount plan that the Partner has set up for them.

Not only that, but any SIP Accounts that the customer may have purchased in the past are automatically included in the calculation, which enables the selection of the correct subscription plan. The new widget will calculate the TOTAL number of accounts that the customer will have at the END of the transaction, in order to select the correct subscription for the new purchases.

In the Centrex example above, if the customer already has 4 SIP Accounts and buys 2 more. The price charged for the two new purchases is based in the fact that he will have 6 accounts by the end of his purchase. A good step!

Looking ahead, we plan to release (scheduled for June 2016) the extra, optional step of auto resetting ALL of that customers’ accounts to the lower price, once the volume discount threshold is reached!