Your key metrics of telephone communication in one place. Real time dashboards, reports, charts. Smart reports is a web-based multi-lingual reporting application. It is a powerful application integerated with ICC Networks activesoftswitch. Smart reports provide detail reporting on incoming, outgoing, missed, and answered calls.

Smarts reports is a single page application with a very modern interface. It is highly responsive and capable of being used on any platform like windows, mac, IOS, android, Linux etc.

For all enquiries please send an email to hello@code-desk.com or call us on +44 (0) 330 0882 015

Wallboards

Wallboard shows real time status updates of calls. Teams can be aware at all times on whether they are working efficiently and keeping up with the call flow.

Hourly Incoming Call Distribution

Dashboard widgets displaying hourly call distributions, active calls, call by departments and much more. 

Overall Call Activity By DDI 

See overall incoming and outgoing call activities by DDIs. The report also output stats for missed and abandoned calls.

Weekly Call Activity

Daily, Weekly and Monthly call activities by extension, department etc.

Advanced Filtering 

Filter by date, extension, DDI, call types, departments, divisions, cost centres and much more.