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Latest News


This Active SoftSwitch blog contains all the latest news from the ICC Product Development Team, including information about the the release of new Features, Widgets, Apps and Solutions. If you have any feedback for us, please use the Comments Form at the foot of the article, we would be delighted to hear from you.


  • Finding a UC Provider that is always ahead of the Curve

    By Tito • October 20, 2015 •

    How do you find a UC Service Provide that is always ahead of the curve, frequently introduces new Apps and Add-ons and runs an open API? To find out more, download our free report on the A to Z of Successfully Selling Hosted UC/ Telco in the Modern Market.

    Read more
  • Put your name on it! Believe, Innovate, Win.

    By Tito • October 13, 2015 •

    Choose a hosted UC Service where your brand is diluted and your access is “locked down” and you will forever struggle to innovate and build up your own business. You need full root access and the chance to express your own business personality. To read more, download our free report on the A to Z of Successfully Selling Hosted UC/ Telco in the Modern Market.

    Read more
  • Abort Manual Payment Transaction

    By Tito • August 18, 2015 •

    When a customer chooses to checkout with a Manual Transaction such as Bank Transfer, a list of these transactions are created in the Admin Dashboard. If the site woner receives the payment, they can click on "Proceed" which will trigger the post checkout task such as creating accounts to topping customers balance. 

    A new button has been added to this list, where an admin can click on "Abort" to cancel the transaction. This will clear the background tasks for this customer and cancel the …

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  • Login Attempts Monitoring

    By Tito • July 22, 2015 •

    As a part of our Stem Pro Service, Active SoftSwitch has developed a new module that does not require a STEM Pro subscription. This module works by monitoring login attempts and blocking the attackers IP address for a period of time, once the threshold of login attempts have been reached.Note: The threshold can be defined in Admin settings to allow our partners set the sensitivity of this new module

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  • Verify Card now has test mode

    By Tito • July 8, 2015 •

    ICC Networks, to avoid payment fraud, had developed a verify card feature where a new payment card is verified on first usage. The verification process takes a small random amount from customer’s card. This minimum and maximum amounts can be defined by our partners for each site. Customer is required to check their bank transaction and confirm the amount taken before the complete transaction is carried out and purchase is finalised.

     

    With the new update, Verify Card module now can …

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  • Manual Payment Option now puts Post Checkout actions on hold

    By Tito • June 24, 2015 •

    Manual Payment option in Active Softswitch allows site owners to accept payment via bank transfer or cheque. When customer checks out using Manual Payment option, instructions on how they can transfer the outstanding balance is displayed. In the past, Active SoftSwitch would create the purchased accounts but block them until unblocked by admin. With the new update, the purchased services are not setup until admin clicks on Process option in admin settings for each transaction that has been put …

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  • Webcallback API

    By Tito • June 3, 2015 •

    With the new WebCallBack widget, customers can generate a GET HTML API code to trigger WebCallBack on third party applications such as CloudSoftphone or websites such “Call me now” forms.

    Read more
  • New ICC Account Structure Gives Greater Partner Access

    By iccnetworks • May 20, 2015 • Account Manager

    ICC has today announced a change in the way it will Account Manage its Solution Partners going forward. This structural change is designed to give our Partners direct access to the Technical Team for all purely technical matters. From today we have split the old Account Manager role into two parts. This means that each ICC Partner will have a Technical Account Manager who will be responsible for all things technical and a Commercial Account Manager who can handle everything else, as before. We …

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  • More (or Less) Descriptions in Registration Wizard

    By iccnetworks • May 12, 2015 • Registration

    In a new development released today, Active SoftSwitch Admin agents can now insert descriptions and explanations above each step of their registration form(s). This is in direct response to feedback, where some of our Solution Partners wanted more detail on their forms whilst others wanted less, to keep them as clean and uncluttered as possible. This development delivers the best of both worlds because now, you can decide! 

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  • Set Limit of Verification Attempts

    By iccnetworks • May 5, 2015 • Verification

    Administrators are now able to set a limit on the amount of verification attempts a customer can have before showing a message that informs them that they need to contact support. This will protect the site owner from incurring additional SMS charges due to a user resending verification messages repeatedly. The default limit is set to 10, however this can be set to a lower or higher rate in the admin settings. 

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