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When a customer chooses to checkout with a Manual Transaction such as Bank Transfer, a list of these transactions are created in the Admin Dashboard. If the site woner receives the payment, they can click on "Proceed" which will trigger the post checkout task such as creating accounts to topping customers balance. 

A new button has been added to this list, where an admin can click on "Abort" to cancel the transaction. This will clear the background tasks for this customer and cancel the …

As a part of our Stem Pro Service, Active SoftSwitch has developed a new module that does not require a STEM Pro subscription. This module works by monitoring login attempts and blocking the attackers IP address for a period of time, once the threshold of login attempts have been reached.Note: The threshold can be defined in Admin settings to allow our partners set the sensitivity of this new module

ICC Networks, to avoid payment fraud, had developed a verify card feature where a new payment card is verified on first usage. The verification process takes a small random amount from customer’s card. This minimum and maximum amounts can be defined by our partners for each site. Customer is required to check their bank transaction and confirm the amount taken before the complete transaction is carried out and purchase is finalised.

With the new update, Verify Card module now can …

Manual Payment option in Active Softswitch allows site owners to accept payment via bank transfer or cheque. When customer checks out using Manual Payment option, instructions on how they can transfer the outstanding balance is displayed. In the past, Active SoftSwitch would create the purchased accounts but block them until unblocked by admin. With the new update, the purchased services are not setup until admin clicks on Process option in admin settings for each transaction that has been put …

With the new WebCallBack widget, customers can generate a GET HTML API code to trigger WebCallBack on third party applications such as CloudSoftphone or websites such “Call me now” forms.

ICC has today announced a change in the way it will Account Manage its Solution Partners going forward. This structural change is designed to give our Partners direct access to the Technical Team for all purely technical matters. From today we have split the old Account Manager role into two parts. This means that each ICC Partner will have a Technical Account Manager who will be responsible for all things technical and a Commercial Account Manager who can handle everything else, as before. We …

In a new development released today, Active SoftSwitch Admin agents can now insert descriptions and explanations above each step of their registration form(s). This is in direct response to feedback, where some of our Solution Partners wanted more detail on their forms whilst others wanted less, to keep them as clean and uncluttered as possible. This development delivers the best of both worlds because now, you can decide!