Today we highlight the newly released STEM-Pro 2.0 which provides extra alerts and reports to the service that has been protecting ICC Networks Customers from VoIP fraud since 2011.
By constantly monitoring live traffic patterns, fluctuating Vendor balances and concurrent call volumes, STEM-Pro alerts the Service Provider if usage patterns become unusual. STEM-Pro works with any Vendor and ITSP’s can tailor the granularity, sensitivity and frequency of the Alerts.
Protecting you from the main types of Fraud
Most fraud is the result of an Internet Telephone Service Provider or their Customer being hacked and having to pay for calls that they didn’t authorise and can’t recharge. In addition to routine anti-fraud measures, STEM-Pro uses LIVE traffic monitoring to create a suite of Reports and Alerts which enable you to “stem the flow” of unauthorised calls. For example:
Vendor Balance Monitoring
Vendor Balance Monitoring enables the creation of the VENDOR BALANCE REPORT and the COMPARATIVE BALANCE INCREASE ALERT, which is triggered when a balance behaves unusually. Both have a number of adjustable settings to help you tailor the service to your requirements.
Call Pattern Monitoring
Call Pattern Monitoring enables the creation of the SUSPICIOUS CALL PATTERN ALERT which is triggered when it finds a call pattern usually associated with Fraud. For example, there are very few legitimate reasons for an account to be calling the same destination or destination range, over and over and over again!
Active Call Monitoring
Active Call Monitoring enables another LIVE Alert by looking for unusually high numbers of Active Calls, as there are very few legitimate reasons for an account to be initiating multiple calls to the same destination or destination range?
STEM-Pro 2.0 is a big step forward but we have more developments in the pipeline for this service.
Finally, please remember that this service will alert you to potential ongooing fraud BUT YOU MUST take all the normal precarutions like complex passwords and black lists numbers and so on. STEM-Pro cant make you read the emails so set your settings so that you do not get overwhelmed with emails. STEM-Pro will help you to restrict any fraud attempts and to minimise the impact on your business.