Last weekend ICC Networks successfully upgraded its service to the latest full Porta One Service release, MR35.5. As a result thay have now released a number of new features. Devrin Cakali, ICC’s Technical Director discussed the upgrade and some of those features in more detail. He said;..
"The upgrade went smoothly other than a couple of issues we had to sort out on the calling card service, but we are delighted to have upgraded to MR35.5, and it comes so soon after our recent upgrade of Active SoftSwitch 2,1 which incorperated upgrades of some of the underlying services including Bootstrap and Orchard. Now we have access to a number of new features should prove popular with our partners."
Of the new features he said “…for me the key features include Direct Extension Dialing from Auto-Attendant. This was important because legacy PBX systems usually have the ability to dial an extension immediately upon reaching an auto-attendant IVR menu (“If you know your party’s extension, you may dial it now…”). This is now available in the PortaSIP auto-attendant application.”
“In another new feature, Porta now allows the Waiving of Subscription Fees During Suspension so that administrators can manage subscription charges applied to customers whose accounts have been suspended. Since customers cannot use the services while their accounts are suspended, some subscription fees should not be applied.”
“MR35 also brings an improved Online Help as the new online help content is identical to the PortaBilling Web Reference guide, so now you may choose whether to use a PDF version of the PortaBilling Web Reference guide or the online help. The Search field at the top of the screen allows you to find the description of any field or functionality you are interested in, so there is no need to browse through the Web Reference guide or search for a specific page on the web interface to open a relevant help page.”
“There are also improvements to Notification Templates which can now be managed on a per Customer Class basis. Porta Billing allows the customisation of notification templates for an individual customer class. This new functionality allows you to manage email notification templates more easily than ever before. Now it is possible to customise notification message content directly from the web interface.”
“Now customers can choose how to display caller info when a call is redirected to a hunt group. The Keep Original CLI feature allows customers to see who is calling them and what number was dialled”. It has the following options:
- Yes – The call is redirected with the phone number and name of the original caller.
- No – The call is redirected with the phone number and name of the huntgroup.
- ID Only – The call is redirected with the phone number of the original caller and name of the huntgroup.
“Another improvement” he said “is the new functionality that permits you to apply a prorate volume discount threshold according to the number of days remaining in the first usage period (the period that defines how often the volume discount is reset) after the volume discount assignment.”
“There has been another improvement in that Invoice Review now allows you to review invoices before sending them to your customers. The administrator reviews the invoices and then approves them, or if
necessary, performs balance adjustments (for example, to correct an invoice total) or sends them for regeneration (if, for example, during an invoice review the administrator finds something wrong with the invoice template requiring him to change it). Only after that step are the invoices delivered via email to your customers. A simple improvement, but one that greatly improves customer perceptions.“
“In another change, an administrator can now apply Back-dated Charges for Invoices Under Review. When reviewing invoices, the administrator can apply balance adjustments to be included on the current invoice and specify the amount and the date of the balance adjustment that is covered by the most recent billing period.”
“Some of our partners have vendors who do not provide proper service quality. This causes a high Post Dial Delay which results in discontented customers. Porta now allows Ringing Tone Generation to the caller, so it appears that the call is already being connected to the called party. This feature is also useful when dealing with vendors that are unable to generate a “180 ringing.” This functionality may be enabled by defining the corresponding value in the Service Policies and can later be assigned at the account level.”
“Overall, I believe that our customers will be pleased with these improvements.” He said.
In addition, Porta One later highlighted that …”Video conferencing is a very popular service and its popularity is continually growing. PortaSwitch® participates in developing technologies and starting from MR34, introduces video conferencing service support so you can now offer customers a new, yet already popular service. Users can participate in video conferences using different SIP clients (such as videophones, softphones, mobile communication clients, etc.) and during the video conference all participants can see the other participants in the conference.”
And that.. “Revert Transaction Invisibly enables the removal of an erroneous charge which may have been applied to a customer’s account. If you notice it early enough, you will probably want to just remove it, so it looks like it never happened. Of course a simple “delete” is not an option, since the original transaction (and the correction) must still be kept for audit purposes, but revert transaction invisibility is the answer.”
We hope you can take advantage of these changes for your business.