The Geoff Bezos (Amazon CEO) quote "Great training creates great Customers" came to mind today, as Rav Rehal launched ICC's upgraded training programme for new customers. It provides up to 10 hours of training in 5 sessions and now covers both Porta One and Content Management. He said “We have always recognised that the higher the quality of training we offer, the easier it is to support our customers, so now we have moved to a 10 hour programme for all new customers".He added "The fact that our pricing remains unchanged, now makes the set-up charge fantastic value for money.”
He explained “ ….we provide two sessions of two hours each, on Porta billing, UM, SIP, rates, tariffs, accounts, plans, troubleshooting and so on, starting with the theory and moving on to the customer specific elements. Then in the third session we provide an overview of the Content Management with some customer specific hints and tips, how to find guides and tutorials and so on.”
"The fourth and fifth sessions are very customer specific, Q&A in style and the whole thing can add up to 10 hours, if that’s is what the customer needs. It's a win/win for us and our new customers” he said.
Further details are available at http://www.activesoftswitch.com/Product/features/traning